Widerrufsrecht

Returns & Refunds

We want you to be happy with your plants, but we also want to reduce unnecessary shipping to help the environment. If there’s an issue with your order, we’re here to help.

Return Eligibility

You may return your item within 14 days of delivery. To qualify:

• The plant must be in the same condition as when delivered.

• It must not be replanted or treated in any way.

• Original shipping materials must be intact and suitable for a safe return.

• The return must be requested in advance and include proof of purchase.

We’ll cover the return shipping by providing a free return label, and we prefer to offer a replacement or refund rather than reshipping unnecessarily, to reduce our carbon footprint.

EU Customers: 14-Day Right of Withdrawal

If you're located in the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must still meet the condition requirements above.

How to Start a Return

Please contact us at support@plantcircle.com to begin your return or request a replacement. Once your return is approved, you’ll receive instructions and a shipping label. Items sent back without prior contact won’t be accepted.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately so we can make it right.

Non-Returnable Items

We do not accept returns for:

• Plants that have been replanted, treated, or altered

• Perishable goods, personalized items, or custom orders

• Hazardous materials, flammable liquids/gases

• Sale items or gift cards

Refunds

Once we receive and inspect your return, we’ll confirm approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed, please contact us at support@plantcircle.com.