FAQs

All plants are carefully packaged in cardboard boxes which were designed specifically for shipping plants and prevent them from  moving around in the parcel and potentially damaging their precious foliage. In winter, we add heat packs as well as insulating material to our packaging, so the plants won’t freeze in colder weather. This is why shipping during the colder months might be more expensive.

However, even though we use special packaging during winter, we might pause shipping should temperatures drop below 5 degrees Celsius, since then it is too cold to ship tropical plants, even with the right packaging.

Delivery costs are based on the shipping destination and are calculated in the cart according to the table below. We offer free delivery in Germany for orders above 60€ and EU above 100€.

We do not offer free returns. The customer bears the cost if they decide to return the products. 

However, if there issues with your product from shipping please fill out the form here, so we can send you a replacement plant.

Please contact our customer service at support@plantcircle.com before sending your return. We will provide you with a return address as well as additional information on the process.

A confirmation email with a tracking number is automatically sent when your order has been shipped. Please refer to the tracking link for all shipping updates and allow at least 24 hours for tracking updates.

Plant Circle is not able to investigate the location of your shipment. If your order is in transit longer than expected, we kindly ask for your patience until the order is delivered. If your order has not arrived within 10 working days after it has been processed please contact us at support@plantcircle.com

There can be several reasons for parcels getting returned. We will contact you as soon as we receive a return. 

If a parcel was damaged by the courier during the transport process, it will be returned to us instead of being delivered. In this case, we will inspect the state of the products upon receiving them. If they are fit to be shipped again, we will dispatch them again as soon as possible without any costs occurring for you. 

If a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again. 

It is the responsibility of the customer to accept the delivery of a parcel or pick it up at an acceptance point. If a parcel was returned to us because it was not picked up from a parcel shop, post office or Pack station in time, the customer will bear the damages that might occur to the plants during the long time in the parcel.

First allow up to 2 days for your tracking number to be activated upon receiving it. 

DPD will send you an email with a tracking link once your order has been dispatched. You will then be able to track your parcel further with the tracking number provided.

Should your tracking link not work after 48hrs contact support@plantcircle.com and we will gladly assist you! 

If you are missing one of the products you ordered upon delivery, please fill out the Returns-Replacements form here

• BG-Bulgaria
• EE-Estonia
• DK-Denmark
• GR-Greece
• HU-Hungary
• IE-Ireland
• IT-Italy
• HR-Croatia
• LV-Latvia
• LT-Lithuania
• AT-Austria
• PL-Poland
• PT-Portugal
• RO-Romania
• SI-Slovenia
• SK-Slovakia
• ES-Spain
• CZ-Tsjechie
• SE-Sweden
• FI-Finland
• NL-Netherlands
• DE-Germany
• FR-France
• LU-Luxembourg
• BE-Belgium
• MT-Malta

We will always gladly accept claims for damaged orders. Please fill out the form here. We will process your replacement as quickly as possible. 

Yes, we do!

You can buy gift cards in our online store here

When purchasing a gift card online, you have two options:

1. Use the recipient’s email on the product page, where it says “to…”, which will immediately inform them that they have been given a gift.
2. Use your own email address if you don’t want the recipient to know yet. That way, you give the gift voucher when you choose.

The gift card code will be sent to the provided email address as soon as the order has been placed.

Please note that you don’t receive an actual physical card when you purchase gift cards online, only the digital receipt.

No, we do not offer wholesale plants.

You are welcome to purchase from us for your business, however we are not able to  offer special wholesale prices.