There can be several reasons for parcels getting returned. We will contact you as soon as we receive a return.
If a parcel was damaged by the courier during the transport process, it will be returned to us instead of being delivered. In this case, we will inspect the state of the products upon receiving them. If they are fit to be shipped again, we will dispatch them again as soon as possible without any costs occurring for you.
If a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again.
It is the responsibility of the customer to accept the delivery of a parcel or pick it up at an acceptance point. If a parcel was returned to us because it was not picked up from a parcel shop, post office or Pack station in time, the customer will bear the damages that might occur to the plants during the long time in the parcel.
