Quality Guaranteed

Across the EU

Free Shipping

60€ in Germany | 100€ Europe

Queer & Woman Owned

Founded 2017 in Berlin

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What if my plants arrive damaged?

We will always gladly accept claims for damaged orders. Please fill out the form here. We will process your replacement as quickly as possible. 

 

All FAQ

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FAQ – by Plant Circle

Do you offer gift cards? How can I use a gift card for my purchase?

Yes, we do! You can buy gift cards in our online store here When purchasing a gift card online, you have two options: Use the recipient’s email on the product page, where it says “to…”, which will immediately inform them that they have been given a gift. Use your own email address if you don’t want the recipient to know yet. That way, you give the gift voucher when you choose. The gift card code will be sent to the provided email address as soon as the order has been placed. Please note that you don’t receive an actual physical card when you purchase gift cards online, only the digital receipt.

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FAQ – by Plant Circle

How do you package plants?

All plants are carefully packaged in cardboard boxes which were designed specifically for shipping plants and prevent them from  moving around in the parcel and potentially damaging their precious foliage. In winter, we add heat packs as well as insulating material to our packaging, so the plants won’t freeze in colder weather. This is why shipping during the colder months might be more expensive. However, even though we use special packaging during winter, we might pause shipping should temperatures drop below 5 degrees Celsius, since then it is too cold to ship tropical plants, even with the right packaging.

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FAQ – by Plant Circle

How long will the delivery take?

We understand your anticipation to embrace your new green companions, and we’re here to shed light on our processing times. Typically ranging from 1 to 7 days, we ensure a smooth journey from grower to your doorstep. While the majority of orders dance into processing within two days, unique situations may occasionally extend this period. It’s important to note that our plants embark on their journey from the lush gardens of the Netherlands, and the swiftness of their voyage is contingent upon the grower’s preparation and transit to our packing hub. Rest assured, less than 10% of orders extend to 7-10 days, as we prioritize bringing botanical bliss to your world promptly. In these cases we will try to proactively notify you, but in isolated cases we may miss sending you an update. If your order has not arrived within 10 working days after it has been shipped please contact us at support@plantcircle.com.

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FAQ – by Plant Circle

I made a mistake in the delivery address. What can I do?

Please contact our customer service at support@plantcircle.com immediately. We can only handle changes as long as the order has not been shipped, so requests need to be made on the same day the order was placed. The request has to be received during our office hours (Mo-Thu 9-17 and Fr 9-15) and have the subject line “Address change for order no. #xxxxxx” in order to be dealt with.  Please note that, if a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again.

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FAQ – by Plant Circle

I want to return a plant. Will I receive a return label from you?

We do not offer free returns. The customer bears the cost if they decide to return the products.  However, if there issues with your product from shipping please fill out the form here, so we can send you a replacement plant. Please contact our customer service at support@plantcircle.com before sending your return. We will provide you with a return address as well as additional information on the process.

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FAQ – by Plant Circle

My order is still in transit, can you give me an update?

A confirmation email with a tracking number is automatically sent when your order has been shipped. Please refer to the tracking link for all shipping updates and allow at least 24 hours for tracking updates. Plant Circle is not able to investigate the location of your shipment. If your order is in transit longer than expected, we kindly ask for your patience until the order is delivered. If your order has not arrived within 10 working days after it has been processed please contact us at support@plantcircle.com

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FAQ – by Plant Circle

My parcel could not be delivered and is being returned to Plant Circle. What to do now?

There can be several reasons for parcels getting returned. We will contact you as soon as we receive a return.  If a parcel was damaged by the courier during the transport process, it will be returned to us instead of being delivered. In this case, we will inspect the state of the products upon receiving them. If they are fit to be shipped again, we will dispatch them again as soon as possible without any costs occurring for you.  If a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again.  It is the responsibility of the customer to accept the delivery of a parcel or pick it up at an acceptance point. If a parcel was returned to us because it was not picked up from a parcel shop, post office or Pack station in time, the customer will bear the damages that might occur to the plants during the long time in the parcel.

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What if my plants arrive damaged?

FAQ – by Plant Circle

What if my plants arrive damaged?

We will always gladly accept claims for damaged orders. When contacting us regarding these claims, please be sure to include the following:  – Your order # in the subject, – Attach multiple images of the damaged product, – thoroughly explain the state of the plant, care you gave it and any extra information you believe will assist us in addressing your claim. Once we have received your email we will begin a claim assessment immediately and will respond to you as soon as this assessment is completed. Please be patient while we carry out your assessment. These claims can often be complex (due to the nature and scope of plant related problems) the response time may be longer, however we will respond as soon as the assessment is complete and do our best to find the best solution for our customers. Thank you for your patience whilst we address your concerns.

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