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Across the EU

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60€ in Germany | 100€ Europe

Queer & Woman Owned

Founded 2017 in Berlin

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For the true plant lovers

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by Plant Circle

I made a mistake in the delivery address. What can I do?

Please contact our customer service at support@plantcircle.com immediately. We can only handle changes as long as the order has not been shipped, so requests need to be made on the same day the order was placed. The request has to be received during our office hours (Mo-Thu 9-17 and Fr 9-15) and have the subject line “Address change for order no. #xxxxxx” in order to be dealt with.  Please note that, if a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again.

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What if my plants arrive damaged?

by Plant Circle

What if my plants arrive damaged?

We will always gladly accept claims for damaged orders. When contacting us regarding these claims, please be sure to include the following:  – Your order # in the subject, – Attach multiple images of the damaged product, – thoroughly explain the state of the plant, care you gave it and any extra information you believe will assist us in addressing your claim. Once we have received your email we will begin a claim assessment immediately and will respond to you as soon as this assessment is completed. Please be patient while we carry out your assessment. These claims can often be complex (due to the nature and scope of plant related problems) the response time may be longer, however we will respond as soon as the assessment is complete and do our best to find the best solution for our customers. Thank you for your patience whilst we address your concerns.

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Accordion

Can I add something to my existing order?

No, we are no longer able to add products or make other changes to existing orders.

Can I combine my orders to save on shipping?
No, we cannot combine existing orders. Best if you can cancel and place as 1 order.

Can I pick up my order at the store?
Our orders are shipped directly from the Netherlands and we do not have a Plant Circle brick and mortar store at the moment.

Can you reserve an upcoming plant for me?
Whilst we would love to put plants on hold, this is not something we do. Plant Circle sells on a first come first served basis.

Can you ship my order at a later date?
No, we can not put orders on hold. It is best if you wait to place your order if you need the shipping delayed.

Do you offer gift cards? How can I use a gift card for my purchase?

Yes, we do!

You can buy gift cards in our online store here

When purchasing a gift card online, you have two options:

  1. Use the recipient’s email on the product page, where it says “to…”, which will immediately inform them that they have been given a gift.
  2. Use your own email address if you don’t want the recipient to know yet. That way, you give the gift voucher when you choose.

The gift card code will be sent to the provided email address as soon as the order has been placed.

Please note that you don’t receive an actual physical card when you purchase gift cards online, only the digital receipt.

Do you offer plant installation and design services?
Yes, we do! Please contact us at hi@plantcircle.com and tell us about your project or visit Plant Circle for Business if it is a commercial project!

Do you sell wholesale?

No, we do not offer wholesale plants.

You are welcome to purchase from us for your business, however we are not able to  offer special wholesale prices.

 

How can I subscribe to your newsletter?
See the Join the Plant Circle Community email sign up below!

How do you package plants?

All plants are carefully packaged in cardboard boxes which were designed specifically for shipping plants and prevent them from  moving around in the parcel and potentially damaging their precious foliage. In winter, we add heat packs as well as insulating material to our packaging, so the plants won’t freeze in colder weather. This is why shipping during the colder months might be more expensive.

However, even though we use special packaging during winter, we might pause shipping should temperatures drop below 5 degrees Celsius, since then it is too cold to ship tropical plants, even with the right packaging.

How long will the delivery take?
We understand your anticipation to embrace your new green companions, and we’re here to shed light on our processing times. Typically ranging from 1 to 7 days, we ensure a smooth journey from grower to your doorstep. While the majority of orders dance into processing within two days, unique situations may occasionally extend this period. It’s important to note that our plants embark on their journey from the lush gardens of the Netherlands, and the swiftness of their voyage is contingent upon the grower’s preparation and transit to our packing hub. Rest assured, less than 10% of orders extend to 7-10 days, as we prioritize bringing botanical bliss to your world promptly. In these cases we will try to proactively notify you, but in isolated cases we may miss sending you an update. If your order has not arrived within 10 working days after it has been shipped please contact us at support@plantcircle.com.

How much does the shipping cost?

Delivery costs are based on the shipping destination and are calculated in the cart according to the table below. We offer free delivery in Germany for orders above 60€ and EU above 100€.

 

 

Germany - 7.99

Austria and Netherlands - 5.99

Rest of EU - 14.99

I am looking for a plant that is not listed online, can you help me?
All plants available currently are listed on the online store. We love to hear what types so reach out  social media to let us know your dream plants. We will do polls and interactions there to see what new plants we stock next!

I made a mistake in the delivery address. What can I do?

Please contact our customer service at support@plantcircle.com immediately. We can only handle changes as long as the order has not been shipped, so requests need to be made on the same day the order was placed. The request has to be received during our office hours (Mo-Thu 9-17 and Fr 9-15) and have the subject line “Address change for order no. #xxxxxx” in order to be dealt with. 

Please note that, if a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again.

I want to return a plant. Will I receive a return label from you?

We do not offer free returns. The customer bears the cost if they decide to return the products. 

However, if there issues with your product from shipping please fill out the form here, so we can send you a replacement plant.

Please contact our customer service at support@plantcircle.com before sending your return. We will provide you with a return address as well as additional information on the process.

My order is still in transit, can you give me an update?

A confirmation email with a tracking number is automatically sent when your order has been shipped. Please refer to the tracking link for all shipping updates and allow at least 24 hours for tracking updates.

Plant Circle is not able to investigate the location of your shipment. If your order is in transit longer than expected, we kindly ask for your patience until the order is delivered. If your order has not arrived within 10 working days after it has been processed please contact us at support@plantcircle.com

My parcel could not be delivered and is being returned to Plant Circle. What to do now?

There can be several reasons for parcels getting returned. We will contact you as soon as we receive a return. 

If a parcel was damaged by the courier during the transport process, it will be returned to us instead of being delivered. In this case, we will inspect the state of the products upon receiving them. If they are fit to be shipped again, we will dispatch them again as soon as possible without any costs occurring for you. 

If a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again. 

It is the responsibility of the customer to accept the delivery of a parcel or pick it up at an acceptance point. If a parcel was returned to us because it was not picked up from a parcel shop, post office or Pack station in time, the customer will bear the damages that might occur to the plants during the long time in the parcel.

My tracking number doesn’t work, what can I do?

First allow up to 2 days for your tracking number to be activated upon receiving it. 

DPD will send you an email with a tracking link once your order has been dispatched. You will then be able to track your parcel further with the tracking number provided.

Should your tracking link not work after 48hrs contact support@plantcircle.com and we will gladly assist you! 

What can I do if an item I ordered is missing from my parcel?

If you are missing one of the products you ordered upon delivery, please fill out the Returns-Replacements form here

What countries do you deliver to?
  • BG-Bulgaria
  • EE-Estonia
  • DK-Denmark
  • GR-Greece
  • HU-Hungary
  • IE-Ireland
  • IT-Italy
  • HR-Croatia
  • LV-Latvia
  • LT-Lithuania
  • AT-Austria
  • PL-Poland
  • PT-Portugal
  • RO-Romania
  • SI-Slovenia
  • SK-Slovakia
  • ES-Spain
  • CZ-Tsjechie
  • SE-Sweden
  • FI-Finland
  • NL-Netherlands
  • DE-Germany
  • FR-France
  • LU-Luxembourg
  • BE-Belgium
  • MT-Malta

What couriers do you use?
All orders  are shipped via DPD or their country specific Partner, who hand orders over to their partner courier services in the specific delivery country.

What if my plants arrive damaged?

We will always gladly accept claims for damaged orders. Please fill out the form here. We will process your replacement as quickly as possible. 

 

What if my plants arrive damaged?
We will always gladly accept claims for damaged orders. When contacting us regarding these claims, please be sure to include the following:

 – Your order # in the subject,

– Attach multiple images of the damaged product,

– thoroughly explain the state of the plant, care you gave it and any extra information you believe will assist us in addressing your claim.

Once we have received your email we will begin a claim assessment immediately and will respond to you as soon as this assessment is completed. Please be patient while we carry out your assessment. These claims can often be complex (due to the nature and scope of plant related problems) the response time may be longer, however we will respond as soon as the assessment is complete and do our best to find the best solution for our customers. Thank you for your patience whilst we address your concerns.

Where are orders dispatched from?
In order to ensure the best quality and shorten the transit time for plants, we ship all of our plants directly from our growers in the Netherlands.

Will I receive an invoice for my order?
You will automatically receive an order confirmation email once you place your order. If you need an invoice, please contact our customer service at support@plantcircle.com.

Winter Shipping Information
    All orders with plants placed after 22 November will be packaged in an insulated box with heat packs. No need to add heat packs to orders. 
  • All orders are subject to a €25 minimum order value requirement
  • All orders are hand-picked and shipped from the Netherlands
  • Plastic-free materials when possible
  • Orders are usually processed in 1-3 working days and shipped via DPD and their international partner carriers
  • At times, orders may take up to 7 days to ship
  • Orders to Germany Free shipping over €60. Free shipping all other EU countries at €100
  • Shipping costs are calculated at checkout based on delivery country:
 Germany €7.99
Austria and Netherlands €5.99
All other EU Countries €14.99

 See our FAQ and Shipping Guarantee for any further Questions!