by Plant Circle
Can I pick up my order at the store?
Our orders are shipped directly from the Netherlands and we do not have a Plant Circle brick and mortar store at the moment.
Across the EU
60€ in Germany | 100€ Europe*
Founded 2017 in Berlin
Across the EU
60€ in Germany | 100€ Europe*
Founded 2017 in Berlin
Across the EU
60€ in Germany | 100€ Europe*
Founded 2017 in Berlin
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by Plant Circle
Can I pick up my order at the store?
Our orders are shipped directly from the Netherlands and we do not have a Plant Circle brick and mortar store at the moment.
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by Plant Circle
Can you reserve an upcoming plant for me?
Whilst we would love to put plants on hold, this is not something we do. Plant Circle sells on a first come first served basis.
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by Plant Circle
I want to return a plant. Will I receive a return label from you?
Yes, we offer free return shipping as long as the plant is returned in the same condition as delivered—unreplanted, untreated, and with packaging suitable for safe return. If your plant arrived damaged or there was an issue during shipping, please contact us at support@plantcircle.com Before sending anything back, please contact our customer service at support@plantcircle.com. We’ll provide you with the return label, address, and step-by-step instructions for your return.
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by Plant Circle
My parcel could not be delivered and is being returned to Plant Circle. What to do now?
There can be several reasons for parcels getting returned. We will contact you as soon as we receive a return. If a parcel was damaged by the courier during the transport process, it will be returned to us instead of being delivered. In this case, we will inspect the state of the products upon receiving them. If they are fit to be shipped again, we will dispatch them again as soon as possible without any costs occurring for you. If a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again. It is the responsibility of the customer to accept the delivery of a parcel or pick it up at an acceptance point. If a parcel was returned to us because it was not picked up from a parcel shop, post office or Pack station in time, the customer will bear the damages that might occur to the plants during the long time in the parcel.
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by Plant Circle
What can I do if an item I ordered is missing from my parcel?
If you are missing one of the products you ordered upon delivery, please fill out the Returns-Replacements form here
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by Plant Circle
What if my plants arrive damaged?
We will always gladly accept claims for damaged orders. Please fill out the form here. We will process your replacement as quickly as possible.
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Can I add something to my existing order?
expand_moreNo, we are no longer able to add products or make other changes to existing orders.
Can I combine my orders to save on shipping?
expand_moreCan I pick up my order at the store?
expand_moreCan you reserve an upcoming plant for me?
expand_moreCan you ship my order at a later date?
expand_moreDo you offer gift cards? How can I use a gift card for my purchase?
expand_moreYes, we do!
You can buy gift cards in our online store here
When purchasing a gift card online, you have two options:
The gift card code will be sent to the provided email address as soon as the order has been placed.
Please note that you don’t receive an actual physical card when you purchase gift cards online, only the digital receipt.
Do you offer plant installation and design services?
expand_moreDo you sell wholesale?
expand_moreNo, we do not offer wholesale plants.
You are welcome to purchase from us for your business, however we are not able to offer special wholesale prices.
How can I subscribe to your newsletter?
expand_moreHow do you package plants?
expand_moreAll plants are carefully packaged in cardboard boxes which were designed specifically for shipping plants and prevent them from moving around in the parcel and potentially damaging their precious foliage. In winter, we add heat packs as well as insulating material to our packaging, so the plants won’t freeze in colder weather. This is why shipping during the colder months might be more expensive.
However, even though we use special packaging during winter, we might pause shipping should temperatures drop below 5 degrees Celsius, since then it is too cold to ship tropical plants, even with the right packaging.
How long will the delivery take?
expand_moreHow much does the shipping cost?
expand_moreDelivery Costs
Delivery costs are based on the shipping destination and are calculated in the cart according to the table below.
We offer free delivery for orders above:
| Destination | Delivery Cost |
|---|---|
| Germany | €7.99 |
| Austria and Netherlands | €5.99 |
| Rest of EU | €15.99 |
| Malta and Cyprus | €35.00 |
I am looking for a plant that is not listed online, can you help me?
expand_moreI made a mistake in the delivery address. What can I do?
expand_morePlease contact our customer service at support@plantcircle.com immediately. We can only handle changes as long as the order has not been shipped, so requests need to be made on the same day the order was placed. The request has to be received during our office hours (Mo-Thu 9-17 and Fr 9-15) and have the subject line “Address change for order no. #xxxxxx” in order to be dealt with.
Please note that, if a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again.
I want to return a plant. Will I receive a return label from you?
expand_moreYes, we offer free return shipping as long as the plant is returned in the same condition as delivered—unreplanted, untreated, and with packaging suitable for safe return.
If your plant arrived damaged or there was an issue during shipping, please contact us at support@plantcircle.com
Before sending anything back, please contact our customer service at support@plantcircle.com. We’ll provide you with the return label, address, and step-by-step instructions for your return.
My order is still in transit, can you give me an update?
expand_moreA confirmation email with a tracking number is automatically sent when your order has been shipped. Please refer to the tracking link for all shipping updates and allow at least 24 hours for tracking updates.
Plant Circle is not able to investigate the location of your shipment. If your order is in transit longer than expected, we kindly ask for your patience until the order is delivered. If your order has not arrived within 10 working days after it has been processed please contact us at support@plantcircle.com
My parcel could not be delivered and is being returned to Plant Circle. What to do now?
expand_moreThere can be several reasons for parcels getting returned. We will contact you as soon as we receive a return.
If a parcel was damaged by the courier during the transport process, it will be returned to us instead of being delivered. In this case, we will inspect the state of the products upon receiving them. If they are fit to be shipped again, we will dispatch them again as soon as possible without any costs occurring for you.
If a parcel cannot be delivered and is returned to us due to a mistake in the delivery address, Plant Circle is not responsible for the additional costs associated with sending the parcel again.
It is the responsibility of the customer to accept the delivery of a parcel or pick it up at an acceptance point. If a parcel was returned to us because it was not picked up from a parcel shop, post office or Pack station in time, the customer will bear the damages that might occur to the plants during the long time in the parcel.
My tracking number doesn’t work, what can I do?
expand_moreFirst allow up to 2 days for your tracking number to be activated upon receiving it.
DPD will send you an email with a tracking link once your order has been dispatched. You will then be able to track your parcel further with the tracking number provided.
Should your tracking link not work after 48hrs contact support@plantcircle.com and we will gladly assist you!
Shipping Information
expand_moreSee our FAQ and Shipping Guarantee for any further Questions!
The Ultimate Guide to Identifying Philodendrons: How to Tell Your Pink Princess from Your White Knight
expand_moreIf you've ever stood in a plant shop (or scrolled through our collection) feeling completely overwhelmed by the sheer number of philodendron varieties, you're not alone. With over 450 species and countless hybrids, philodendrons are one of the most diverse and beloved houseplant families – and honestly? They can be confusing as hell to tell apart.
But here's the thing: once you know what to look for, identifying philodendrons becomes way easier. Whether you're trying to figure out if that cutting you got from a friend is actually a Pink Princess or just a very optimistic Birkin, this guide will help you become a philodendron identification pro.
Before we dive into specific varieties, let's talk about what all philodendrons have in common. Philodendrons are part of the Araceae family (same as Monstera, Anthurium, and Alocasia), and they're native to the tropical Americas. The name literally means "tree-loving" in Greek, which makes sense because most species are climbers or epiphytes in their natural habitat.
Key philodendron characteristics:
Understanding whether your philodendron is a climber or self-heading is the first step in identification.
These produce long vines and need support to grow upward. In nature, they climb trees using aerial roots. Examples include Philodendron hederaceum (heartleaf), Pink Princess, White Knight, and Brasil. They typically have smaller leaves when juvenile that get larger as they climb.

These grow in a rosette pattern from a central point without vining. Examples include Birkin, Black Cardinal, Prince of Orange, Imperial Green, and Moonlight. They tend to be more compact and bushier.

These are probably the most commonly confused philodendrons because they're all variegated climbing types. Here's how to tell them apart:

Key identifiers:

Key identifiers:

Key identifiers:
Pro tip: If the stems are burgundy, it's White Knight. If they're green, it's White Wizard. That's literally the main difference.

Key identifiers:
These upright philodendrons are easier to tell apart because they have very distinct coloring and leaf patterns.

Key identifiers:
Fun fact: Birkin is actually unstable and can produce leaves that are half-reverted, creating cool patterns.

Key identifiers:
Key identifiers:

Key identifiers:
How to tell Moonlight from Prince of Orange: Moonlight is yellow-green, Prince of Orange is peachy-orange. Easy!
Philodendron hederaceum (also called scandens or heartleaf philodendron) is THE classic trailing philodendron. It has several popular varieties:
Solid green, heart-shaped leaves on long trailing vines. This is the OG, the classic, the plant your grandma probably had.
Same as standard heartleaf but with yellow-lime variegation down the center of each leaf. The variegation creates a stripe pattern that's super distinctive.

Key identifiers:
These philodendrons are known for their velvety leaf texture and stunning veining. They're crawlers rather than climbers.

Key identifiers:

Key identifiers:
How to tell from Gloriosum: Verrucosum climbs and has fuzzy stems. Gloriosum crawls and has smooth stems.

Key identifiers:
Some philodendrons have such distinctive leaf shapes that they're impossible to confuse with anything else.

Key identifiers:

Key identifiers:

Key identifiers:

Key identifiers:

Key identifiers:
When trying to ID a philodendron, ask yourself these questions:
Mistake #1: Confusing White Knight and White Wizard
Solution: Check the stems. Burgundy = White Knight. Green = White Wizard.
Mistake #2: Thinking all pink variegation is Pink Princess
Solution: Caramel Marble has softer, peachy-pink tones. Pink Princess has hot pink on dark leaves.
Mistake #3: Confusing Gloriosum and Verrucosum
Solution: Feel the stems. Fuzzy = Verrucosum. Smooth = Gloriosum. Also, Gloriosum crawls, Verrucosum climbs.
Mistake #4: Thinking Brasil is just a variegated heartleaf
Solution: It is! But the variegation pattern is specific – yellow-lime stripe down the center, not random white splashes.
Mistake #5: Confusing juvenile and mature forms
Solution: Many climbing philodendrons have completely different leaf shapes when juvenile vs. mature. Always check if it's climbing – mature leaves will be larger and more dramatic.
Knowing exactly which philodendron you have isn't just about bragging rights (though let's be real, it's nice to correctly identify your White Knight). Different species have different care needs:
Philodendron identification gets easier with practice. Start by learning the major categories (climbing vs. self-heading, variegated vs. solid), then dive into the specific characteristics that make each variety unique. Pay attention to stem color, leaf texture, growth habit, and how new leaves emerge – these are your best clues.
And remember: even experts sometimes need to wait for a plant to mature or produce new growth before making a definitive ID. If you're unsure, take photos of the whole plant, close-ups of leaves (top and bottom), stems, and new growth, then ask the plant community. We're all learning together.
Ready to start your philodendron collection? Browse our complete philodendron collection and find your next plant baby. Every variety comes with care instructions and expert packaging for safe EU shipping.
Happy identifying, plant nerds! 🌿✨
What can I do if an item I ordered is missing from my parcel?
expand_moreIf you are missing one of the products you ordered upon delivery, please fill out the Returns-Replacements form here
What countries do you deliver to?
expand_moreWhat couriers do you use?
expand_moreWhat if my plants arrive damaged?
expand_moreWe will always gladly accept claims for damaged orders. Please fill out the form here. We will process your replacement as quickly as possible.
What if my plants arrive damaged?
expand_more– Your order # in the subject,
– Attach multiple images of the damaged product,
– thoroughly explain the state of the plant, care you gave it and any extra information you believe will assist us in addressing your claim.
Once we have received your email we will begin a claim assessment immediately and will respond to you as soon as this assessment is completed. Please be patient while we carry out your assessment. These claims can often be complex (due to the nature and scope of plant related problems) the response time may be longer, however we will respond as soon as the assessment is complete and do our best to find the best solution for our customers. Thank you for your patience whilst we address your concerns.
Where are orders dispatched from?
expand_moreWill I receive an invoice for my order?
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